Manual customer onboarding processes have a high drop-off rate. Averaging around 66%, this results in a substantial opportunity loss. There is a strong correlation between drop-off rate and friction experienced by the customer in manual and weak digital onboarding processes.

Manually-handled customer onboarding processes have a high drop-off rate. Averaging around 66%, this results in a substantial opportunity loss. There is a strong correlation between drop-off rate and the friction experienced by the customer in manual and weak digital onboarding processes.